Nick May, Parking and Environmental Enforcement Services Manager at Gravesham BC has led the transformation of parking enforcement.

Plymouth City Council and Imperial’s Business Process Unit (BPU) have developed a trusting relationship when it comes to managing all aspects of PCN processing.

Introduction Essex County Council implemented a simple and accessible, one-touch portal for appealing and paying Penalty Charge Notices, thereby reducing the time and frustration for drivers, and...

The Challenge Hillingdon Council’s decision to change parking management systems presented a specific concern in relation to efficient data migration, given that a previous such transition had...

Watford Borough Council is continuing to capitalise on digital improvements to maximise accessibility and convenience of its services for residents, and the council’s parking team is leading by...

Like many outlying regions, the ability of Argyll and Bute Council to capitalise on the benefits of virtual and self-serve customer service solutions has been compromised by mobile network...

“Our appointment of Imperial proved to be the turning point in our transformation programme to improve services for our customers,” says Peter Davies, Head of Digital Transformation and Policy at...

A long-standing partnership with Imperial is continuing to provide Parking Control Management (PCM) with the support and specialist software to help the company maintain its impressive record for...

Faced with a growing population and continuing increase in traffic on the roads, Essex County Council’s Highways team is extending its use of bus lane CCTV enforcement to improve the reliability of...

Visitors can now see the woods for the car parks A more disciplined approach to managing visitor centre car parks and new measures to improve the experience of customers are delivering “excellent...

Reducing through traffic, enhancing the experience of shoppers and visitors and improving accessibility to the city centre has helped to transform the heart of Norwich and stimulated new inward...

Motorists who are visiting or live and work in two popular Dorset towns famed for their magnificent Priory and Minster churches are now benefitting from a comprehensive and cutting edge permit...