Case Study: Plymouth City Council By working as one big team, Plymouth City Council and Imperial’s Business Process Unit (BPU) have developed a trusting relationship when it comes to managing all aspects of PCN processing. We know authorities can struggle when it...
Essex County Council improves driver experience while reducing PCN appeals by The Imperial Team | Jul 31, 2020 Introduction Essex County Council implemented a simple and accessible, one-touch portal for appealing and paying Penalty Charge Notices, thereby reducing the...
Hillingdon Council’s seamless, painless transition to Imperial The Challenge Hillingdon Council’s decision to change parking management systems presented a specific concern in relation to efficient data migration, given that a previous such transition had...
Parking sets a high benchmark for digital service transformation in Watford Watford Borough Council is continuing to capitalise on digital improvements to maximise accessibility and convenience of its services for residents, and the council’s parking team is leading...
Imperial helps Argyll & Bute Council to pounce on service improvement opportunities for residents and tourists Like many outlying regions, the ability of Argyll and Bute Council to capitalise on the benefits of virtual and self-serve customer service solutions...
Finding the right digital partner helps Canterbury to drive service transformation “Our appointment of Imperial proved to be the turning point in our transformation programme to improve services for our customers,” says Peter Davies, Head of Digital Transformation and...
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