July 2020 - Imperial

Essex County Council improves driver experience while reducing PCN appeals

Introduction Essex County Council implemented a simple and accessible, one-touch portal for appealing and paying Penalty Charge Notices, thereby reducing the time and frustration for drivers, and relieving the burden on authority staff managing interactions....

Hillingdon Council’s seamless, painless transition to Imperial

Case Study

The Challenge Hillingdon Council’s decision to change parking management systems presented a specific concern in relation to efficient data migration, given that a previous such transition had resulted in system downtime of several weeks. The team was therefore...

Introducing ChallengeSmarti

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Introducing ChallengeSmarti ChallengeSmarti is a ‘one-touch’ solution for the management of the entire appeals process. It offers a single information portal for all evidence and messages, ensuring transparency, consistency, and alignment with council...

Essex County Council improves driver experience while reducing PCN appeals

Hillingdon Council’s seamless, painless transition to Imperial

Introducing ChallengeSmarti

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