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DVLA Bureau

ICES is an authorised DVLA bureau. Typically, a customer would send DVLA export (VQ4) files daily, Monday to Friday, to the ICES bureau. VQ4 enquiries sent before 15:30 will receive VQ5 responses by 10:00 the following working day. VQ5 files, encrypted because they contain personal data, are then passed to the customer.

If the customer uses a ICES notice processing system then the system will produce the VQ4 automatically at the appropriate stage in a Notice’s progression path. The returned VQ5 is subsequently imported into the system where automatic mismatch-checking highlights any discrepancies between the Notice details and the DVLA response.

© 2017 Imperial Civil Enforcement Solutions Limited (ICES)
Company Registration Number: 2023383 Registered Office Address: 7 Hill Street, Bristol, BS1 5PU

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