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ICES Support

Customer Helpdesk

ICES has a dedicated team focused on delivering industry-leading support against robust and client-specific Service Level Agreements.

ICES Support is the dedicated support service provided to our customers for recording and tracking all system enquiries and assigning field service engineers where required. This resource provides a four-hour response to routine enquiries or an immediate response if a system is out of action.

As well as undertaking a technical investigation of any report, ICES Support can also deal with issues directly from its office where remote access to the installed system has been provided. Any technical issue that cannot be resolved by ICES Support is allocated automatically to our own team of second-line engineers.

Handheld Computer & Printer Repairs

ICES has accredited engineers at its dedicated repair centre who are able to undertake repairs.

To log a support call, please contact us via 

support@ices.imperial.co.uk 

0844 848 7010 




© 2015 Imperial Civil Enforcement Solutions Limited (ICES)
Company Registration Number: 2023383 Registered Office Address: 7 Hill Street, Bristol, BS1 5PU

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