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Meet the Imperial Management Team

Ashley Bijster

Managing Director

Ashley has over 20 years’ experience in outsourcing, enforcement and smart city technologies and is a widely respected figure within the industry. She was elected President of The British Parking Association in 2014 and is a regular speaker at industry conferences and seminars.

A former Training Manager and Business Development Director, Ashley joined Imperial in 2005 as Commercial Director. She played an instrumental role in the successful integration of the Compex, Langdale and Imperial businesses to create Imperial Civil Enforcement Solutions and was appointed Managing Director of the new operation in 2009.

With her knowledge of the enforcement, environmental and traffic management sectors she has helped to consolidate the company’s position as one of the most progressive, innovative and responsive operations in its field.

Hilary Roberts

Development Director

Hilary has over 30 years experience in IT with a track record of developing large systems, including the redevelopment of both the Parking Gateway and 3sixty enforcement systems.

She is currently responsible for a number of special projects concerning the implementation and future development of our enforcement software. In addition, although now working part-time, Hilary retains responsibility for quality control of software development at Imperial Civil Enforcement Solutions Limited.

Hilary is one of our most senior Project Managers and has significant experience in delivering projects on time and on budget for a large number of parking-related implementations.

Clive Hawthorn

Head of Managed Services

Clive manages the Imperial Business Processing Unit; providing leadership to secure the continuous improvement in the delivery of our business services. Clive also serves on the company’s Senior Management Team.

Prior to his appointment as the Business Processing Unit manager, Clive worked for Imperial for over 10 years as both a CIPD qualified trainer and product expert.

Whilst delivering training programmes nationally, Clive worked closely with our customers to understand their individual needs and, consequently, has helped shape our software development plan.

Murdo Macmillan


Murdo has worked for Imperial Tobacco, Imperial Business Systems and Imperial Civil Enforcement Solutions.

With 25 years’ experience, accrued across systems infrastructure, technical architecture, database performance, and even development, Murdo provides a broad range of assistance to our developers.

Murdo also leads the dedicated research and development team focussing on bringing innovation to the Imperial offering.

Mandy Watson

Commercial Team Manager

Mandy has 25 years of commercial and customer management experience and has worked with local governments for almost 20 years.

Since joining the Imperial team in 2008, Mandy has been instrumental in the introduction of many innovative solutions that maximise efficiencies and resources for our customers. Mandy is passionate about improving the parking experience for both the customer and client through the use of new technology; as such, Mandy keeps abreast of all the latest parking trends through regular attendance at parking industry related events and seminars.

Mandy is responsible for the management of the Imperial Sales and Training team.

© 2017 Imperial Civil Enforcement Solutions Limited (ICES)
Company Registration Number: 2023383 Registered Office Address: 7 Hill Street, Bristol, BS1 5PU

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