Leeds City Council Transforms Notice Processing with 3Sixty Web

Challenges with Notice Processing Efficiency

Managing penalty charge notices (PCNs) and fixed penalty notices (FPNs) is essential work for local authorities but can prove laborious. Many councils face a significant administrative burden caused by evidence pack creation, email handling, and Traffic Enforcement Centre (TEC) submissions. System upgrades in traditional software can also be costly and prolonged, further impacting operational efficiency and flexibility.

Leeds City Council sought a modern solution to streamline these processes, enhance productivity, and reduce operational costs—freeing officers to focus on higher-priority activities.

Implementing a Modern, Cloud-Based Solution

Leeds City Council selected Imperial’s 3Sixty Web, an innovative, Cloud-based notice processing solution powered by Microsoft Azure. The implementation provided immediate efficiency improvements through streamlined, automated workflows, intuitive interfaces, and advanced security.

How Leeds City Council leveraged key features of 3Sixty Web

Automated Evidence Pack Creation – Reducing evidence pack preparation from hours to just minutes.
Enhanced Email Automation – Automatically importing attachments directly to cases, eliminating manual uploads and significantly accelerating processing times.
Interactive Dashboard Interface – Delivering real-time, self-refreshing data insights for faster decision-making and clearer operational oversight.
Simplified TEC Interface – Improving accuracy and substantially reducing the time spent handling debt registrations and warrants.

Results and Benefits

Since adopting 3Sixty Web, Leeds City Council has achieved remarkable improvements in efficiency and cost savings:

70% reduction in administrative processing times – automated workflows significantly decreased manual administrative tasks.
Saved 3-4 full-time officers’ time
Eliminated upgrade costs and downtime – system upgrades, previously expensive and lengthy, are now seamless, instantaneous, and included without additional costs
Improved operational versatility and ease of use – user-friendly interfaces and simplified processes make onboarding and daily tasks easier for all staff.

Dean Charlton, Processing Team Leader at Leeds City Council summarised the positive outcomes:

“We’ve carved out new ways of working. 3Sixty Web is more versatile, cost-effective, and reputationally very good. The transition period was minimal. It’s so easy to transition across, and such an easy product to use – very versatile, and very aesthetically pleasing.”

James Walpole, Project Support at Leeds City Council, added:

“Creating case packs is much clearer and quicker with 3Sixty Web, speeding up the whole process.”