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Training

ICES has extensive and wide-ranging experience in the field of enforcement over several decades. Our dedicated Training Academy provides all the training and skills-development support that you need, both today and in the years to come.

Our practical experience and industry knowledge will provide your team with the best possible training support to secure nationally-recognised qualifications and to develop specific skills within your enforcement operation. In addition to our systems training we also offer training and examination courses for bespoke courses designed to provide on-going skills development within your team and to provide supplementary training in key areas of civil enforcement. All tutors are CIPD-qualified and experienced in the subject and business area being delivered.

ICES training services include:

  • Training Needs Analysis (TNA) service – enabling clients to decide what training services they require.
  • Modular courses available for all Imperial Civil Enforcement Solutions Limited products – allows clients to purchase training for specific system areas.
  • Courses available for a range of different business roles and user levels – ensuring that delivery of courses is matched to user skills and experience.
  • Small class sizes – allowing for greater interaction between individual course delegates and training staff.
  • Courses tailored to meet specific customer needs – ensuring that training requirements specific to individual users or organisations are addressed.
  • Refresher courses available to maintain user proficiency.
  • Courses delivered either at customer premises or off site at one of Imperial Civil Enforcement Solutions Limited's dedicated training suites.
  • CIPD (Chartered Institute of Personnel and Development) qualified tutors.

ICES Training Academy courses include:

  • Training on all ICES software products
  • Parking industry qualifications 
  • Other qualifications including:
    • Conflict avoidance
    • Customer service
    • Disability awareness
    • Customer service for telephone operators
    • Fire safety
    • Manual handling
    • Supervisory management
    • Health and safety
    • First Aid
    • Deaf awareness
    • Diversity awareness
    • The Data Protection Act
    • The Freedom of Information Act


© 2017 Imperial Civil Enforcement Solutions Limited (ICES)
Company Registration Number: 2023383 Registered Office Address: 7 Hill Street, Bristol, BS1 5PU

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