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Business Processing

Our award winning Business Processing Unit (BPU), based in Northampton, provides a comprehensive range of processing services for parking authorities and car park operators – from  local authorities, NHS Trusts, hospitals and universities to local and national private contractors – and successfully processes well over 400,000 Penalty Charge Notices (PCNs) every year .

With an emphasis on quality and tailored services, every customer benefits from the extensive knowledge, experience  and service commitments of our specialist team. Significantly, we offer a manual call handling option so that your customers can speak directly to a person –rather than just receiving an automated response. Our office hours are from Monday to Friday from 9 am to 5 pm.

As a result of our attention to detail and commitment to continuous service improvement – including ISO 9001 quality assurance –, our staff are among the most dedicated and best qualified in the industry and consistently deliver improved recovery rates for clients.

We recognise that no 'one size fits all', so we offer a range of competitively priced and flexible options, tailored to meet your precise requirements and operational priorities. From long term processing contracts to short term project support services, if you are faced with administrative back-logs and absences, we can help.

For further information please contact sales@imperial.co.uk



© 2017 Imperial Civil Enforcement Solutions Limited (ICES)
Company Registration Number: 2023383 Registered Office Address: 7 Hill Street, Bristol, BS1 5PU

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